FAQs
Frequently Asked Questions
You're in the right place. Whether general questions, product specifications, asking for a quotation, purchasing, or need technical assistance, we are happy to provide fast and efficient services to you.
How do you handle customer feedback and complaints?
We value all customer feedback and have a dedicated team to promptly address and resolve any complaints or concerns.
Are your products certified to any international standards?
Yes, our products are certified to ISO, CE, and other relevant standards, ensuring safety and reliability.
How to choose the suitable machines from me?
Can you offer what product you want to pack, as well as confirm what type of bag you will use? pls also share the bag size and packing weigh to us?
What is the machine guarantee day?
It is one year, but not included the easy broken parts or human damage
If i buy your machines how to make sure i can use well and machines well done before shipping?
First after machines finished , we will inform you to test in factory, if you dont have time , we can do on line FAT, second, after machines arrive, we will have on line teaching with you, each customes will has the VIP group chat to solve the problem, third, you also can invite our technician to come to your side for building and testing well.
What is the lead time ?
The standard delivery time is within 40-45 days.
What payment methods do you accpet ?
We accpet T/T, L/C.
Can you tell me more about your product?
Our product is designed with the latest technology and is known for its durability and stability.